Our full-service distribution capabilities provide end-to-end representation of our business partners’ products, while delivering comprehensive service and solutions to our customers in all the countries we serve.
We have qualified sales teams with extensive relationships and coverage of healthcare professionals, hospitals and clinics. Our sales teams utilise SalesForce, the world's #1 Customer Relationship Management platform.
Our marketing capabilities enable effective communication about product activities, awareness and education to all stakeholders.
WORLD CLASS SUPPLY CHAIN CAPABILITY
Our warehousing, logistics, demand planning and customer service capabilities are designed to support the products we carry and ensure we deliver excellent service to our partners and customers.
We provide regulatory services in all our 9 countries - product registrations, interfacing with the local regulatory authority, supporting post market surveillance and product recalls, and applications for reimbursements.
We provide technical service capabilities, clinical support and after sales service. We have invested in an infrastructure that provides technical, clinical and administrative support through our manufacturer trained and accredited staff.
Our operations and products meet or exceed the local quality requirements. Our local quality teams proactively engage with our partners and various authorities to ensure full compliance.
Our integrated customer management team provides our customers with a single point of contact, providing services such as inbound & outbound telesales, customer support & intelligent credit management.
Our propriety & customised solutions are based on real-time market data & insights. Built on over 100 years of local business knowledge, our end-to-end market visibility serves as a strong foundation for sales planning & execution.
We are using the World's #1 Customer Relationship Management (CRM) platform, further enhancing our relationships with our partners and customers.